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Privacy policy & Disclaimer

Privacy policy

Cityhotel Wood is responsible for the processing of personal data as shown in this privacy declaration.

Contact details

Cityhotel Wood
Achter de Houttuinen 8
4331 NJ Middelburg
+ 31 (0) 118 72 48 01


Cityhotel Wood highly appreciates your interest in the accommodations and your visit to its website. We attempt to report the information on our website as accurate and up to date as we can. Cityhotel Wood reserves the right to make alterations of prices, special offers, facilities, images and other information on the website at any time. No rights can thus be derived from the contents of this website. Cityhotel Wood cannot be held liable for the consequences of using the information on this website.


Information on this website in all forms (in text, forms, images, maps, audio, video, etc.) is the property of Cityhotel Wood, unless stated otherwise. Saving this information may only be done for personal use. If you cite information, please refer to the source. Nothing is to be made public, reproduced, changed or distributed without the explicit consent of Cityhotel Wood.

Liability for links

Our website contains links to external websites of third parties. We have no influence on the content of these websites. That is why we cannot guarantee this unknown content. The respective provider or operator of the web pages is responsible for the content of the linked web pages.


Personal data that we process

Cityhotel Wood processes your personal data by using our services and because you provided this to us. Below is an overview of the personal data we process:

  • First- and last name
  • Address data
  • Phone number
  • E-mail address

Special and / or sensitive personal data that we process

Our website and / or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have permission from parents or guardians. However, we can not check if a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data being collected without parental permission. If you are convinced that we have collected personal information without permission of a minor, please contact us via info@cityhotelwood.nl, so we remove this information.

For what purpose and on what basis we process personal data

Cityhotel Wood processes your personal data for the following purposes:

  • For sending you our newsletter
  • To call or e-mail you if necessary to provide our services
  • To inform you about changes to our services
  • Cityhotel Wood also processes personal data if we are legally obliged to do so, such as information we need for our tax return

Automated decision-making

Cityhotel Wood does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions that are taken by computer programs or systems, without involving a person (for example, an employee of Cityhotel Wood).

How long we store personal data

Cityhotel Wood does not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

  • General: Retention period is no longer than strictly necessary for the answering and / or processing of your request / question.
  • Reservation: Retention period is at least 7 years after final reservation (in connection with legal administrative obligations).
  • Newsletter: Storage period is indefinite or to request of removal.

Sharing personal data with third parties

Cityhotel Wood provides exclusively to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

Cookies, or similar techniques, that we use

Cityhotel Wood uses only technical and functional cookies. And analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also optimize our website with this. You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.

Google Analytics

Cityhotel Wood uses Google Analytics to collect data that provide insight into the use of the website. The following actions have been performed to anonymise this data as much as possible:

  • Google Analytics privacy-friendly
  • Processor agreement with Google closed
  • Last digits of your IP address are masked

Google may provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on behalf of Google. Cityhotel Wood has no influence on this.

View, modify or delete data

You have the right to view, correct or delete your personal data. You have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Cityhotel Wood Recreatie and you have the right to data portability. This means that you can submit a request to us to send the personal information we have in your computer file to you or another organization mentioned by you.

You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to


To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.

Cityhotel Wood would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link:https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

How we protect personal data

Cityhotel Wood takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not secure or that there are indications of abuse, please contact our customer service or via info@cityhotelwood.nl.

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